Refund Policy – Online Machinery Manuals
At Online Machinery Manuals, we are committed to providing high-quality and accurate heavy equipment manuals. Customer satisfaction is important to us, and we stand behind the quality of our digital products.
14-Day Refund Guarantee
We offer a 14-day refund policy under the following conditions:
You are eligible for a refund if:
- The manual does not match the product description
- The manual is incorrect for your machine model
- The file has missing pages or major technical issues
- You received the wrong manual
Non-Refundable Situations
Due to the nature of digital products, refunds will not be provided in the following cases:
- You changed your mind after purchase
- You ordered the wrong manual by mistake
- You no longer need the manual
- Lack of technical knowledge to use the manual
We strongly recommend checking your machine model and product details carefully before purchasing.
How to Request a Refund
To request a refund, please contact us within 14 days of purchase with:
- Your order details
- Machine model information
- Description of the issue
📧 Email: anthonyborder321@gmail.com
Our support team will review your request and respond as quickly as possible.
Resolution Process
Before issuing a refund, we may:
- Provide the correct manual if available
- Help you locate the correct version
- Assist in resolving file or access issues
If the issue cannot be resolved, your refund will be processed.
Important Note
All products sold on Online Machinery Manuals are digital downloads only.
No physical items will be shipped.
Contact Support
If you have any issues or questions, feel free to contact us:
We are here to ensure you receive the correct and usable manual for your equipment.